Return and Refund Policy

At Fire Engineering Technology, we strive to ensure customer satisfaction. This Return and Refund Policy outlines the conditions under which returns and refunds are processed.

Eligibility for Returns

• Items must be returned within 15 days of purchase.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Certain products, such as customized or digital items, are non-returnable.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 15 days and credited to the original payment method.

Exchanges

• We only replace defective or damaged items. If you need an exchange, contact us within 15 days of purchase.

Non-Refundable Items

• Items marked as ‘Final Sale.’
• Gift cards and downloadable software products.
• Services that have already been provided.

Shipping Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service as we are not responsible for lost returns.